Have questions about sizing, bike specifications, or custom orders? Reach out to us anytime—our cycling experts are ready to assist you.
Find quick solutions to common inquiries regarding shipping times, warranty coverage, test rides, and order tracking.
We offer Standard Doorstep Shipping, Express 2-Day Delivery, and In-Store Pickup options. All bikes are professionally packed in custom heavy-duty boxes to guarantee safe delivery.
We offer a 14-day hassle-free return policy. If your bike or gear isn’t the perfect fit, you can return it in its original packaging for a full refund or exchange.
Standard shipping is free for all complete bike orders. For returns, we provide prepaid return labels, though a minor return processing fee may apply depending on your location.
You can purchase digital gift cards directly from our online store. Simply choose your desired amount, add a personalized message, and the gift card will be delivered instantly to the recipient’s email.
Promo codes can be applied at checkout in the promo code field. Only one coupon code can be redeemed per order, and discount codes cannot be combined with existing clearance sales unless specified.
Info@ponsltd.online
WENLOCK ROAD LONDON, UK
+44 7943 278722
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